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Terms & Conditions

Job cancellation

If a pick-up request is later cancelled after a vehicle has already been despatched, a call fee will be charged.

Waiting time

Additional waiting time is charged in increments of 5 minutes.

Extra pick-up or delivery on the same run

For an extra pick-up or delivery on the same run, a fee will be charged.

Pick-ups & deliveries on building sites

Due to strict controls that apply to entry of building sites, couriers must comply with the DOHSWA Act by wearing the correct safety gear, i.e. hard hat and safety boots. Booking in advance to cover this type of work would be appreciated.

Extra person to assist loading & unloading

Extra Person

In cases where an extra person is required to assist In the loading or unloading of a consignment, an additional fee per 5 minutes will be charged. The minimum charge is an 1 hour.

C.O.D. pick-ups

If a driver is required to pay for goods on your behalf, an additional fee will be charged. This service is available to regular account customers only. Payment for goods and C.O.D. Pick-Up fee is to be made to the driver.

City block

Collections from and deliveries to the city block area bounded by Milligan Street, Wellington Street, Victoria Avenue and Riverside Drive incur an additional fee. This charge does not apply to jobs In the City Mall.

City mall

Collections from and deliveries to a city mall during restricted mall access periods incur an additional fee.

Overnight holding fee

Where a client specifically requires the goods to be collected, held overnight and delivered the following morning, courier rates plus a one hour overnight holding fee apply.

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