PEP Transport FAQs

Find answers about PEP Transport’s services, quotations, bookings, tracking, and general queries.

PEP Transport provides a wide range of logistics solutions, including:

Yes, PEP Transport provides same-day pickup and delivery to a number of our service offerings.

Yes, PEP Transport offers freight services into regional areas.

Email sales@peptransport.com.au to receive a quote.

Visit or Credit Application page to apply for an account.

Yes, ad-hoc bookings without an account are possible. Please email your request to sales@peptransport.com.au.

Bookings can be made through our customer online portal (for account holders), or via phone or email. Taxi trucks and specialised deliveries may require notice.

Use the tracking tool on our homepage with your consignment or tracker number. Account holders with EDI access can also log into their dashboard for full tracking.

Yes, if you have the tracking number provided by the sender.

Delivery status, including proof of delivery (POD), is available via your customer portal or emailed tracking update.

  • Full Perth metro
  • WA Regional Zones (see Zone Guide for coverage)
  • Nationwide via road and air partners
  • International via freight forwarding partners

Download our latest Zone Guide with delivery timeframes.

Yes, we provide a full 3PL service which includes secure storage, inventory control, pick-and-pack, and managed distribution.

Our primary facility is in Belmont, WA, with strategic access to Perth transport routes and airports. We have regional depots in Kalgoorlie, WA and Mackay, QLD.

Contact customer service immediately with your tracking number or consignment ID so we can resolve it promptly.

Yes, digital PODs are available for all completed deliveries and can be accessed via the customer online portal.

Yes, all vehicles are GPS tracked for accurate ETAs and security.

A number of our services are 24/7 – these include our Hotshots and Rapid Express Courier services. Special arrangements can be made for other deliveries. Contact us in advance to discuss.