Yes, ad-hoc bookings without an account are possible. Please email your request to sales@peptransport.com.au.
What services does PEP Transport offer?
PEP Transport provides a wide range of logistics solutions, including:
- Express Delivery: Fast, secure parcel delivery across Perth.
- Point-to-Point Couriers: Direct, time-sensitive deliveries.
- Rapid Express: Ultra-fast same-day delivery.
- Taxi Trucks: Transport for large or bulky items.
- 24/7 Hotshots: Urgent deliveries nationwide with mine-spec 4×4 vehicles.
- Regional Freight: Deliveries across Western Australia.
- Interstate & International Freight: Secure transport across Australia and beyond.
- 3PL & Warehousing: Secure storage and inventory management.
- Controlled Waste Transport: Compliant handling of hazardous waste.
Does PEP Transport offer same-day delivery?
Yes, PEP Transport provides same-day pickup and delivery to a number of our service offerings.
Can PEP Transport deliver to regional areas?
Yes, PEP Transport offers freight services into regional areas.
How can I get a quote?
Email sales@peptransport.com.au to receive a quote.
How do I set up an account with PEP Transport?
Contact the sales team at sales@peptransport.com.au to set up an account.
Can I book without an account?
How do I book a service?
Bookings can be made through our customer online portal (for account holders), or via phone or email. Taxi trucks and specialised deliveries may require notice.
How can I track my parcel?
Use the tracking tool on our homepage with your consignment or tracker number. Account holders with EDI access can also log into their dashboard for full tracking.
Can I track a delivery without an account?
Yes, if you have the tracking number provided by the sender.
How do I know if my delivery is successful?
Delivery status, including proof of delivery (POD), is available via your customer portal or emailed tracking update.
What areas do you cover?
- Full Perth metro
- WA Regional Zones (see Zone Guide for coverage)
- Nationwide via road and air partners
- International via freight forwarding partners
Where can I find delivery schedules and cut-off times?
Download our latest Zone Guide with delivery timeframes.
Do you offer warehousing services?
Yes, we provide a full 3PL service which includes secure storage, inventory control, pick-and-pack, and managed distribution.
Where are your warehouses located?
Our primary facility is in Belmont, WA, with strategic access to Perth transport routes and airports. We have regional depots in Kalgoorlie, WA and Mackay, QLD.
What if I have an issue with my delivery?
Contact customer service immediately with your tracking number or consignment ID so we can resolve it promptly.
How can I contact customer service?
- Email: customer.service@peptransport.com.au
- Phone: (08) 6254 0700
- 24/7 Customer Service
Do you provide POD (Proof of Delivery)?
Yes, digital PODs are available for all completed deliveries and can be accessed via the customer online portal.
Are your vehicles tracked?
Yes, all vehicles are GPS tracked for accurate ETAs and security.
Do you operate on weekends or public holidays?
A number of our services are 24/7 – these include our Hotshots and Rapid Express Courier services. Special arrangements can be made for other deliveries. Contact us in advance to discuss.
Partner with PEP
From parcel delivery to point to point couriers and taxi trucks couriers, our team have you covered. To find out more, contact us today.