Privacy Policy

Privacy Statement

We at PEP understand that privacy is important, and we are committed to ensuring that your personal information and data is secure and protected.

The Privacy Act 1988 and Australian Privacy Principles prescribe the way in which organisations and businesses can collect, use, keep, secure, and disclose personal information and prescribe your rights in relation to personal information managed by us.

In providing personal information to us, you agree that we have the right to share your personal information as set out in this Privacy Statement.

This Privacy Statement is available on our website and sets out and explains how and why we collect, use, and share your personal information and data when you access our website or use our services.

We will provide you with a hard copy of this Privacy Statement if requested by you.

The Personal Information We Collect

The personal information and data, we may collect includes but it is not limited to “identity information” (name, date of birth, contact details, address, email, proof of identity), “financial information” (financial and credit information, credit history, payment history, credit card, account and bank details, information to protect against fraud, crime), “your activity on our website and system” (information obtained via cookies and similar technologies) and “marketing information” (details of our services that you use).

The Reason We Collect and Retain Personal Information and Data

We collect, use, and share your personal information and data for the purposes of advising you as to our services, to operate, manage, develop, and promote our business and to allow us to provide you with the services listed on our website.

How We Collect Your Personal Information  

We may collect personal information and data from you and persons working in your organisation to provide the services mentioned on our website. The type and nature of the personal information and data we collect from you will depend on the services you use, how you use the services, and your relationship with us.

We may collect personal information and data from you in various circumstances including but not limited to when you log into our website, contact our customer service team, email us, contact us, make an enquiry regarding the services we provide, request a quote for our services, establish a customer account, make any transaction relating to the supply of services to you, or lodge a credit application.

Sharing Your Personal Information

We may be required to share your personal information and data with other parties to perform the services listed on our website for you, including but not limited to Distribution, 3PL Warehousing, Couriers, Taxi Trucks, Freight, Parcels and Hot- shots services.

The parties may include individuals or entities providing services to us in information technology, customer enquiries and support services, cloud services, insurance, billing, debt recovery, credit referencing, and other contractors, business partners and suppliers that we may use to provide our services including freight, delivery, and transport contractors.

Personal Information Outside Australia

We may be required to share your personal information and data with entities, businesses, service providers and organisations that are situated outside of Australia, including in circumstances where we may directly or indirectly send or receive parcel or freight from overseas on your behalf as part of a transport chain.

When we share your personal information and data with overseas organisations, entities, and service providers, we will take such steps that are reasonable in the circumstances to ensure that your personal information and data is managed in accordance with Australian privacy law requirements, this Privacy Statement, and that the relevant parties take reasonable measures to protect your information and data.

Your personal information and data may be shared by us with overseas organisations, entities, and service providers in other countries such as India and the Philippines.

How We Protect Your Personal Information

We endeavour to protect your personal information and data as well as our internal network data, management and computer and systems from unauthorised access and disclosure by implementing appropriate technical and security controls and processes.

Your personal information and data may be retained by us in either hardcopy or electronic format on our premises and on our computer management systems operated directly by us, on the cloud, or by third-party service providers.

We will take all reasonable steps to ensure that any third-party service provider that we may use agrees to implement appropriate safeguards to secure and retain the confidentiality of your personal data.

Your personal information and data will be retained by us in line with legal and regulatory retention periods and we aim to delete and anonymise your personal information and data at the end of the retention period so that you can no longer be identified from the data.

Your Rights to Access Your Personal Information

Subject to any legal restrictions and limitations, you have various rights in relation to your personal information and data that we collect, use, or disclose.

Your rights may entitle you to request us to provide you with a copy of your information and data, request us to update, delete, or correct your personal information, or withdraw your consent to our use, processing and disclosure of your personal information and data.

How to Contact Us

You may contact us should you have any queries or questions about this Privacy Statement, how we manage your personal information, or wish to make a privacy -related complaint regarding your dealings with us. We will try to address and resolve any issues you may have and respond to any complaint as soon as possible.

Call: (08) 6254 0700

Email: customer.service@peptransport.com.au

Write to us at:

PEP Transport Head Office

PO Box 70

BELMONT WA 6984

How to Make a Complaint

If we fail to address your queries or questions or if you remain unsatisfied after your complaint has been addressed by us, you may contact the Office of the Australian Information Commissioner (OAIC) for advice as to whether your concern or complaint is a matter that can be dealt with by the OAIC.

website: www.oaic.gov.au

call:1300 363 992.

Changes to this Privacy Statement

It may be necessary for us to change this Privacy Statement from time to time due to regulatory, administrative, or other requirements.

This Privacy Statement was last updated in April 2024 and any updated versions of the Privacy Statement will be posted on this page.